How can we help?
Answers about subscriptions, feedback, purchases, microphone access, and using One Minute Talks.
How do I restore my purchase?
Open One Minute Talks, go to the premium or settings screen, and tap Restore Purchases. Use the same Apple ID as the original purchase. Restoring does not charge you again.
How do I cancel my subscription?
- Open the Settings app on your iPhone or iPad.
- Tap your name, then Subscriptions.
- Select One Minute Talks.
- Tap Cancel Subscription.
Deleting the app does not cancel an active subscription.
How do I request a refund?
App Store payments and refund decisions are handled by Apple. Visit Apple’s Report a Problem page, sign in with the Apple ID used for the purchase, and follow the instructions.
Why is the microphone not working?
Open iOS Settings → Privacy & Security → Microphone and enable One Minute Talks. Close and reopen the app after changing permission.
Why did I not receive speech feedback?
Check your internet connection, microphone permission, and whether the recording completed successfully. Try a quiet environment and speak clearly for the full session. If the issue continues, include your app version, iOS version, and a screenshot when contacting support.
Will my subscription work on a new device?
Yes, when the new device uses the same Apple ID. Install the app and use Restore Purchases if premium access is not recognized automatically.
I was charged but premium is still locked.
Confirm the purchase appears under your Apple ID subscriptions. Reopen the app and tap Restore Purchases. If access remains locked, email us with the app version, iOS version, and a screenshot. Never send card numbers, passwords, or Apple ID credentials.
How can I delete my data?
Information stored only on your device can generally be removed by deleting the app. For information sent to support or associated with an account feature, email [email protected] with the subject “Data Request.”